Play at 99ba responsibly,
enjoy safely
Entertainment should never become a burden. At 99ba, we put the mental wellbeing and financial safety of every player first.
Why is responsible gaming important?
Online casino and sports betting are primarily for entertainment — just like watching a film or reading a book. 99ba believes that enjoyment is only genuine when it is controlled and experienced with awareness. Excessive gambling can have a negative impact on personal life, family relationships, and financial stability.
That is why 99ba follows a detailed responsible gaming policy. We want every player to set their own limits, seek support when needed, and always put entertainment first — not the hope of profit.
Before you start playing, ask yourself: Am I playing purely for fun? Do I have a set budget? Will I be able to stay calm if I lose? If your answers to these questions are positive, you are on the right track.
Our protection tools
Set deposit limits
Decide for yourself the maximum amount you will deposit per day, per week, or per month. Once a limit is set, it takes effect immediately, and increasing it requires a waiting period — so that decisions are not made in the heat of the moment.
Time-out break
If you feel you need a short break, take a time-out for a set period — from 24 hours to a few weeks. During this time your account will be temporarily suspended and no deposits or bets can be placed.
Self-exclusion
For a longer break, choose self-exclusion — from 3 months up to permanent. During this time your account will be completely closed and no promotional messages will be sent. This can be activated through the support team.
Session time tracking
You can see how long you have been playing in each gaming session. A reminder notification will be sent after a set period of time, so you stay aware and can take a break when needed.
Transaction history
All your deposits, withdrawals, and bet history can be viewed at any time. Review your spending patterns and adjust your limits as needed — you always have full control of your finances.
Contact the support team
Reach us any time with any concern via 24/7 live chat or email. Our support team speaks Bengali and is ready to help you confidentially with responsible gaming matters.
Recognize the warning signs of a problem
If any of the following applies to you, it is time to seek support.
- You are trying to recover losses by continuing to play after losing.
- You are spending more than your set budget and finding it hard to stop.
- You are giving gaming more time or priority than family, friends, or work.
- You are hiding your gaming from loved ones or lying about it.
- You are using gambling to cope with daily stress or anxiety.
- You are borrowing money to play or using funds meant for essential expenses.
- You feel restless, irritable, or anxious when you are not playing.
If you notice any of the signs above, do not wait — contact the 99ba support team. All conversations are completely confidential and non-judgmental.
Build healthy gaming habits
Set your budget first
Before you play, decide the maximum amount you will spend that day. This should be an amount that, if lost, will not cause any problem in your daily life.
Stick to a time limit
Set a time limit for each gaming session before you start. Set an alarm and stop when the time is up — whether you are winning or losing.
Treat it as entertainment
Do not think of gambling as a source of income. It is a form of entertainment where the fun itself is the main purpose, not winning. When you lower your expectations of winning, stress levels also drop.
Take regular breaks
Do not play for long stretches without stopping. At least once every hour, get up, take a short walk, drink some water, and clear your head. Breaks help keep your decisions thoughtful.
Be open with loved ones
Talk openly with family and friends about your gaming habits. Take their concerns seriously — they often notice changes from the outside before you do.
Do not play under stress or substance influence
Avoid gaming when you are physically or mentally uncomfortable, in a moment of anger, or after consuming any substance. Your ability to make sound decisions is weakened at these times.
Transaction limits & controls
A key part of responsible gaming at 99ba is financial transparency and control. Deposits can be made from as low as ৳100 via four familiar mobile payment methods — bKash, Nagad, Rocket, and Upay. This low minimum ensures that new players can get started without taking on large risks.
The minimum withdrawal amount is ৳1,000. Funds typically arrive in your mobile wallet within 15 minutes to 2 hours. Even though fast withdrawals are available, we advise: after a sudden large win, take a little time and make your decision carefully.
Daily, weekly, or monthly deposit limits can be set at any time from your account settings. Once a limit is reduced, it takes effect immediately. Requests to increase a limit require a waiting period — this is intentional, to prevent impulsive decisions made in the heat of the moment.
Support & contact
Need help? We are here.
If you feel gaming is getting out of control, or you simply want to talk — the 99ba support team is always ready. All conversations are completely confidential.
24 hours a day, 7 days a week — instant support in Bengali and English.
[email protected] — write to us about anything related to responsible gaming or your account.
To activate self-exclusion or a time-out, contact the support team directly.
Responsible Gaming FAQ
Enjoy 99ba responsibly
Play in a safe environment, know your limits, and seek support when needed. 99ba is always by your side.