99ba Complete Terms and Conditions

These terms and conditions ("Terms") form a legally binding agreement between the 99ba platform and its users ("user" or "player"). 99ba operates an online casino and betting platform for users in Bangladesh.

These Terms apply to all services, games, promotions, and transactions on the 99ba website. Creating an account, logging in, playing games, or using any service on the site means you accept these Terms.

We reserve the right to change, amend, or update these Terms at any time. For significant changes, we will make reasonable efforts to notify users. However, it is your responsibility to always read the latest published version.

To open an account and use services at 99ba, you must meet the following eligibility requirements:

• You must be 21 years of age or older.
• You are using this platform voluntarily and online gaming is not prohibited in your area.
• You own a valid and active mobile number registered with bKash, Nagad, Rocket, or Upay.
• You have not previously had an account banned by 99ba.

When requested for verification, the user may need to provide a copy of their national ID card or passport. If the required documents are not provided within the specified time, the account may be temporarily suspended.

3.1 One Account Policy

Each user may create only one account. If a single person holds multiple accounts, all of them will be closed together and any accumulated bonuses or winnings may be forfeited.

3.2 Providing Accurate Information

All information provided at registration — name, mobile number, payment account — must be accurate and your own. 99ba reserves the right to cancel an account registered with false information.

3.3 Password and Login Security

Keep your account password and login details completely confidential. Allowing a third party to use your account is prohibited. If there is any unauthorized access, notify our support team promptly. The user is responsible for all activity on their account.

4.1 Deposit

The minimum deposit amount at 99ba is ৳100. Use the following payment methods to make a deposit:

• bKash — Bangladesh's most widely used mobile banking service.
• Nagad — The financial service of the postal department.
• Rocket — Dutch-Bangla Bank's mobile wallet.
• Upay — A fast and secure mobile payment service.

Deposits are generally credited to your account instantly. If there is a delay due to technical reasons, contact us via live chat or email.

4.2 Withdrawal

The minimum withdrawal amount is ৳1,000. Withdrawal requests are generally completed within 15 minutes to 2 hours. Withdrawals will only be made to the mobile wallet used for the deposit.

4.3 Currency and Conversion

All transactions on this platform are conducted in Bangladeshi Taka (৳). No currency conversion fee applies.

5.1 Welcome Bonus

99ba offers new users a 200% first-deposit bonus, up to a maximum of ৳10,000.

• Deposit ৳1,000 → Bonus ৳2,000 → Total balance ৳3,000
• Deposit ৳12,000 or more → Maximum bonus ৳10,000 → Total balance ৳22,000

5.2 Wagering Requirements

A 15x wagering requirement must be met before the bonus can be withdrawn. This calculation is based on the bonus amount only, not the total balance.

5.3 General Bonus Terms

• Each account will receive the welcome bonus only once.
• If bonus abuse is suspected, 99ba reserves the right to cancel or withdraw any bonus.
• Bonus balance cannot be withdrawn directly — withdrawal is only possible after the wagering requirement has been met.
• Attempting to earn bonuses using multiple accounts is strictly prohibited.
• Wagering contributions may vary for specific games or game types.

6.1 Game Fairness

All games at 99ba are operated using RNG (Random Number Generator) technology, which keeps game outcomes completely random and impartial. We are committed to ensuring fair play.

6.2 Technical Issues

If game results are affected by server errors, internet disconnection, or software problems, 99ba reserves the right to void that round and refund the bet amount.

6.3 Maximum Bet Limits

Maximum bet limits may apply to various games. Placing a bet above the set limit while using a bonus balance may result in the bonus being cancelled.

6.4 Sports Betting Policy

In sports betting, the outcome of a bet depends on the official result of the relevant event. If a match is cancelled or ends early, the applicable betting rules will apply. Placing bets from multiple accounts on the same event to reduce losses ("arb betting") is prohibited.

99ba believes that gaming should be for entertainment purposes only and within one's means. We are committed to the well-being of our users.

• You can set daily, weekly, or monthly deposit limits on your account.
• If needed, you can request a temporary or permanent account closure through our support team.
• If you feel you may be harming yourself, read our Responsible Gaming page.

Those experiencing gaming problems are advised to seek professional help.

The following activities are strictly prohibited on the 99ba platform:

• Creating multiple accounts or using another person's account.
• Playing using software, bots, scripts, or any other automated method.
• Attempting to manipulate the bonus or promotion system.
• Money laundering or illegal fund transactions.
• Attempting to interfere with the platform's security systems.
• Abusive or threatening behavior toward other users or staff.
• Using the platform for the purpose of tax evasion.

9.1 Closure at User Request

Any user may request to close their account at any time. In this case, the available balance will be returned via the relevant payment method, excluding any bonus balance.

9.2 Suspension by the Platform

99ba may suspend or close any account in the following circumstances:

• If evidence of a terms violation is found.
• Failure to complete account verification or providing false information.
• Suspicious or unusual transaction activity.
• If the account has been inactive for an extended period (one year or more).

If you have a dispute or complaint, please contact our support team first:

• Via live chat — 24/7 in Bengali and English
• By email: [email protected]

After a complaint is submitted, we will conduct a proper investigation. Our decision will be considered final, though we will always strive to resolve matters in a fair and transparent manner.

For complaints regarding technical game errors, server logs and game history will be reviewed and coordination will take place with the relevant game provider.

99ba is not liable for the following:

• Losses caused by the user's internet disconnection.
• Interruptions to a game caused by issues with the user's device.
• Delays or errors with third-party payment services (bKash, Nagad, Rocket, Upay).
• Losses arising from a user sharing their account information with someone else.

This platform is operated for entertainment purposes. 99ba does not provide financial compensation for losses from gaming.

99ba reserves the right to partially or fully change these Terms at any time. A notice may be published on the site for significant changes.

Continuing to use the platform after updated Terms are published means you have accepted the updated Terms. It is therefore recommended that you visit this page regularly.

If you have any questions about these Terms, please contact our support team: [email protected]