Your Privacy Is Our Responsibility

1 Introduction & Scope

This Privacy Policy (Privacy Policy) applies to all services and products of the 99ba platform — whose domain is 99ba.bar. When you visit this website, create an account, or use any of our services, you agree to the terms of this policy.

99ba believes that the privacy of personal information is a fundamental right. That is why we strive to be fully transparent about how we collect and use your data. This policy will tell you what information is collected, why it is collected, how it is used, and what rights you have.

This policy applies only to 99ba's own platform. We are not responsible for the privacy practices of third-party websites or services.

2 What Information We Collect

We collect different types of information in different ways. Full details are given below.

2.1 Information You Provide Directly

• Name and surname
• Email address
• Mobile number
• Date of birth (for age verification — only those aged 21 and above may use the service)
• Payment information (bKash, Nagad, Rocket, or Upay account number — the full number is not stored)
• Password (stored in encrypted form — never kept in plain text)
• Any messages you send via support tickets or chat

2.2 Automatically Collected Information

• IP address and approximate location
• Browser type and version
• Device information (operating system, screen resolution)
• Pages visited, links clicked, and time spent on the site
• Referral source (where you came from before reaching the site)
• Information collected through cookies and similar technologies

2.3 Transaction Information

• Deposit and withdrawal history
• Gaming history and bonus usage records
• Account balance change logs

3 Purpose of Using Your Information

99ba uses your information only for the following legitimate purposes:

• Identity verification and age confirmation: Verifying the identity of the user and confirming they are aged 21 or above.
• Account management: Creating, maintaining, and securing your account.
• Transaction processing: Completing deposits and withdrawals via bKash, Nagad, Rocket, and Upay.
• Customer support: Resolving issues through live chat and email.
• Fraud prevention and security: Detecting irregular activity and maintaining platform security.
• Responsible gaming: Identifying unusual playing patterns and providing support where needed.
• Legal compliance: Meeting applicable laws and regulations.
• Service improvement: Improving platform performance and user experience.
• Communication: Sending important updates, security alerts, and account-related notifications.

Your information will never be sold or unlawfully transferred to third parties.

4 Sharing & Disclosure of Information

99ba shares your personal information with third parties only in the following limited circumstances:

4.1 Service Provider Partners

Trusted third-party services may be used for payment processing (bKash, Nagad, Rocket, Upay), technology infrastructure, cybersecurity, and fraud prevention. These partners receive only the information necessary for their work and are bound by strict confidentiality agreements.

4.2 Legal Requirements

Information may be disclosed pursuant to a court order, a lawful request from a government or regulatory authority, or an obligation under applicable law. Where permitted by law, we will make reasonable efforts to notify you before such disclosure.

4.3 Business Transfers

In the event of a business merger, acquisition, or asset transfer, user information may be transferred. If such a situation arises, you will be notified in advance and the same standards set out in this policy will be maintained.

4.4 With Your Consent

Before sharing your information with third parties for any purpose beyond those listed above, your explicit consent will be obtained.

5 Cookies & Tracking Technologies

The 99ba website uses cookies and similar tracking technologies. These are stored as small text files in your browser.

5.1 Essential Cookies

These cookies are necessary for the basic functioning of the site — such as maintaining login sessions, ensuring security, and loading the correct pages. The site cannot function properly without them.

5.2 Functional Cookies

These cookies are used to remember your preferences (such as language selection), making your experience smoother.

5.3 Analytics Cookies

Anonymous data is collected to understand which pages are used most and how users navigate the site. This information is used to improve the quality of the service.

Cookies can be disabled in most browsers. However, disabling certain cookies may limit some functionality of the site.

6 Data Security Measures

99ba applies industry-standard technical and organizational measures to protect your information.

• SSL/TLS encryption: All data exchanged between your browser and our servers is secured with 256-bit SSL encryption.
• Password hashing: Passwords are never stored in plain text — strong hashing algorithms are used.
• Access controls: Only authorized staff can access relevant data, and all access is logged.
• Firewall and intrusion detection: Active monitoring systems are in place to detect and prevent unauthorized access attempts.
• Regular security audits: Platform security is reviewed and tested on a regular basis.
• Data minimization: Only the information that is truly necessary is collected.

While we make every effort to protect your information, no data transmission over the internet or electronic storage system can be guaranteed to be completely secure. If you suspect a security breach, contact us immediately at [email protected].

7 Data Retention Period

Your personal information is retained only for as long as it is necessary or legally required. General guidelines are given below:

• Active accounts: All information is retained while the account remains active.
• Closed accounts: Even after an account is closed, transaction and identity-related information may be retained for a specified period as required by law.
• Customer support records: Support conversations are retained for dispute resolution and quality assurance.
• Log files: Security logs are kept for a limited period and then securely deleted.

At the end of the retention period, data is securely deleted or anonymised.

8 Your Rights

You have the following rights regarding your personal information:

8.1 Right of Access

You may request to know what information we hold about you. This information will be provided within a reasonable timeframe.

8.2 Right to Rectification

If any of your information is incorrect, you may request that it be corrected. This can be done through account settings or via support.

8.3 Right to Erasure

In certain circumstances, you may request that your information be deleted. However, we may be required to retain some information due to legal obligations.

8.4 Right to Object to Processing

You may object to marketing communications or other non-essential processing. Your objection will be acted upon promptly.

8.5 Right to Data Portability

You may request your provided information in a structured, commonly used format.

To exercise any of the above rights, contact us at [email protected]. We will aim to respond within 30 business days.

9 Protection of Children and Minors

99ba's services are intended only for those aged 21 and above. We do not knowingly collect information from minors.

Age verification measures are in place at the time of account registration. If we become aware that a minor's information has been collected in error, we will promptly delete that information and close the associated account.

If you are aware that a minor is using an account on this platform, please notify us at [email protected].

10 Third-Party Links & Services

The 99ba platform may include content from game providers (such as Pragmatic Play, Spribe, JILI). These third parties may have their own privacy policies, and 99ba is not responsible for their data collection practices.

When you use bKash, Nagad, Rocket, or Upay for payment processing, those transactions are governed by the respective payment provider's own privacy policy.

11 Policy Changes & Updates

This privacy policy may be updated from time to time due to business requirements, changes in technology, or legal requirements.

If significant changes are made, we will notify you in the following ways:

• Displaying a notice on the site's main page
• Sending a notification to your registered email address
• Updating the "Last Updated" date at the top of the page

Continued use of the site after any changes will be taken as your acceptance of the updated policy. If you do not agree to the new policy, you have the right to close your account.

12 Contact Us

If you have any questions, concerns, or complaints about this privacy policy, please reach out through the following:

• Email: [email protected]
• Live chat: The site's live chat feature — available 24/7 in Bengali and English

We will aim to resolve all your requests as quickly and respectfully as possible. Privacy-related complaints receive special priority.